Frequently Asked Questions

Below is a list of questions that our clients frequently ask.  Please click the question you would like answered to expand the answer.

What is a life coach?

Essentially, a life coach is someone who can help one find satisfaction and fulfillment in life.  Whether you already know what makes you happy, and now would like a plan to pull things together, or you have absolutely no idea, psychotherapy will help you identify destructive habits and “blockages” and the ways to resolve and manage them. Life coaching helps you evaluate where you are now, where you want to be and how to get there. It explores what has gotten in the way of you reaching your goals and dreams in the past as well as see the things that are coming up right now in the present to prevent you from moving forward. It provides you with the necessary tools to be successful this time around.  Life coaching not only looks at what gets in the way of you achieving your dreams but it is also strength-based, supplying you with the tools and means to actually do something positive to improve your situation.

Think of us as a partner who listens, takes into account your individual personality and circumstances, and provides insights that help you see things in new ways which in turn leads you to make behavioral changes. And then we coach you through these changes, which in turn starts to change your very environment.  This cycle leads to extraordinary changes that were not possible before.  Your life coach will not judge you and will keep your conversations confidential. We are your teammates and your catalysts – we listen, we support, we encourage and help you become aware of all the things you need to be aware of to create your dream life.

What are the benefits of psychotherapy?

If you are willing to really commit and apply yourself there are so many benefits to life coaching, here are only a few:

  • Work through mental and emotional health difficulties
  • Change unhealthy thought patterns, behaviors and habits
  • Set and achieve realistic goals
  • Explore how your past might be impacting your present and how to heal/make changes
  • Explore and heal past traumas (from childhood and later life)
  • Learn how to cope with and manage emotions in positive and healthy ways
  • Lean how to communicate your needs and desires effectively rather than being passive or aggressive
  • Work through any dysfunctional relationship patterns and achieve fulfilling long-term relationships
  • Self-confidence in your abilities and relationships
  • Take the steering wheel in your life
  • Clear up time, space, and emotional/mental/physical resources for the most meaningful activities/people in your life
  • Pleasure derived from fulfilling your needs, wants and wishes
  • Find good health and balance in life
  • Increases options for growth, learning and change
  • Examine your lifestyle and choices from a place of safety, warmth and caring
  • Find a sense of peace and happiness
What is the life coaching conversation?

Coaching conversations are intended to:

Enhance your understanding of:

  • What’s going on in and around you
  • Your needs and wants
  • Find the resourcefulness and power you have inside to define your goals, to say ‘no’ when warranted, and to make positive changes
  • Evaluate and take responsibility for your choices
  • Expand your belief in yourself to do anything
What type of issues does psychotherapy address?

Here are some examples of the issues life coaching addresses:

  • Stress and Anxiety
  • Loneliness and Depression
  • Addictions and Harmful Habits
  • Job, Career Angst and Self Esteem
  • Relationships and Family Matters
  • Performance Anxiety
  • Low Confidence and Self Esteem
  • Specific personal aspirations and projects
  • General conditions in client’s life or profession
  • Insomnia
  • Anger Management
  • Finding Happiness
  • Saying-No
  • Boundary-Setting
  • Infertility
  • Chronic Illness
  • Spiritual Struggles
  • Bereavement
  • Conflict Management
  • Stress Counselling
  • Trauma
  • School Stress
  • Family of Origin Work
  • Porn Addiction
  • Management Mentorship
  • Health and Fitness Issues
  • Parenting
  • Sex Addiction
  • Communication Skills Training
  • Coping with Life Changes and Transitions
  • Entrepreneurship
  • Marriage Counselling
  • Entrepreneurship
  • Work-life balance
  • Phobia
  • Assertiveness Training
  • Relationship Issues
  • Dating Counselling & Coaching
  • Divorce Counselling
  • Self-esteem
What can I expect from a psychotherapy session?

Some people seek ways other than self medicating to manage their personal issues and problems. Loneliness, depression, anxiety, anger and aggression are but a few examples of the types of feelings that can quickly become overwhelming and unbearable in our lives. Causing everything else to suffer and ultimately to crumble if we do not in some way take care of our emotional health and environment.

A psychotherapist, therefore, not unlike a sports coach and mentor, gets to know you so that they can assist you in pin pointing the core of an issue and then helping you to then maximize your strengths to help you conquer and overcome your hurdles. You do this together, and are not alone when dealing with your psychotherapist. Through getting to know each other we will develop a productive and trust-based relationship. Our experienced therapists will tailor all of your sessions uniquely to you. Every client is so different and we pride ourselves in not using a cookie-cutter approach that does not fit everyone.  You come to us with your own past, personality, learning style, goals, and problems.  We will design each session to be most helpful for you and only you.  We find that this is what works best for our clients. We ask for your brutal honesty from the very start to help us to learn what works best for you. Please provide us with all of your feedback: what you like, don’t like, want more of or less of.  Don’t worry, we don’t take it personally, but we do use it to make your sessions so much more powerful and that makes us happy and feel good about ourselves as coaches.

Here are a few examples of our versatility and pragmatism:

If you come in with a crisis we will help you through that.  We aren’t going to make you focus on things that aren’t important to you.  For example, we will not be fixated on asking from a rigid list of questions we have on hand for formal assessments.

At other times, therapy is most effective when we begin it with a formal assessment.  In these circumstances, we spend the hour really learning about you. We take tabs on your current status as well as your goal state. An exploration of what’s lacking in your life and what is really working. Some activities might be done depending on whether we think it will be beneficial to you. The agenda of subsequent sessions is yours but we will give you our expert advice and opinions on what we think might be helpful. If you have trouble coming up with session goals that’s very normal we can discover it together.

How long would we work together?

Gaining from the benefits of therapy is a process, not a one-off event, and as such is an ongoing partnership that you can rely on whenever you need.  Some clients come in when they need it and schedule routine maintenance sessions in-between.  Others do a long-term life overhaul. The best way to know when you need your therapist is to listen to your gut. When things feel off and you can’t figure out why or you can’t seem to get back on track it’s time to come in for a visit. When you have gained some momentum and things are going well it’s time to space out your sessions or maybe just schedule some maintenance check-ins. There will be crucial time periods in your life when therapy will be critical to your frame of mind and the impact to your life/work and relationships(times of change, grief, relationship issues, lack of meaning, dread, etc.) and times when things are smooth and harmonious. Listen to these feelings to decide when to come in. In order to really get sustainable benefits a minimum three month commitment is helpful as change is not easy and it does take time, patience, hard work and some form of supportive supervision with a familiar face.

Can we work together on specific short-term projects?

Psychotherapy is highly effective with specific short-term goals and projects as well as longer term engagements. Therapy often produces insights which then need to be directed towards action and activity. Every individual responds differently to employing and putting the insights into action. With the support and guidance of your therapist this is made much more “doable” and easier.

What if psychotherapy is not for me?

A full refund will be provided for any unused sessions if at any time and for any reason if you need to discontinue sessions with your therapist.

What are the ethical standards of psychotherapy?

We adhere to and practice the standards of the  Standards of Professional Conduct of the College of Psychologists of Ontario and the international coaching foundation, ICF Code of Ethics.



What is the difference between life coaching and psychotherapy?

Life coaching and psychotherapy often go hand-in-hand.  Serious problems such as major anxiety, depression or addiction may be getting in the way of life.  Psychology will often explore the past through deep feelings, past traumas and childhood to help get to the root cause of the issue.  The goal of psychotherapy is to help people feel like they’re functioning while effectively and successfully dealing with and managing the negative feelings, thoughts and behaviours.

Life coaching will focus more on the future through change and action.  It is goal-oriented and explores your values, achievements, what makes you happy and what practical actions you can take to reach your goals.  Coaching clients are functional people who just aren’t quite where they want to be in life.  A coach will help them to get there!

Coaching helps you to find and reach satisfaction and happiness in your life. It’s focused on creating and going for your dream life. Psychotherapy can prepare you mentally and emotionally for this when there are personal problems that must be managed or overcome.

Can you do both coaching and psychotherapy?

Clients who come in for coaching frequently end up needing and majorly benefiting from the psychotherapy/psychology supports as well. When Krista (the founder of Psych Company) first started out as a life coach she realized she didn’t have the skills to really help clients with the root causes of their issues and this prevented clients from moving forward, caused them to revert to old unhealthy habits and behaviours and prevented them from reaching their goals and keeping them sustainable. She found that getting a masters in psychology helped her to be able to help clients with such things as anxiety, relationships, addictions, changing habits, finding purpose, bearing procrastination, etc. When you look at the psychology behind it and understand why and where issues you have came from, you and your coach/therapist can create lasting change and growth.

That’s why all of our coaches also have psychology backgrounds. The coaching takes people not just to functioning but to happy and joyful. And the psychology helps to understand and work through everything that gets in the way.

Psychology/psychotherapy gets you to functioning but coaching takes functioning people to a happy, satisfied and fulfilled life.

What is the difference between a registered psychotherapist and a registered psychologist?

A registered psychotherapist is registered through the college of registered psychotherapists of Ontario (C.R.P.O.) to practice psychotherapy in the province of Ontario.

A registered psychologist is registered through the college of psychologists of Ontario (C.P.O.) to practice psychotherapy/psychological services with clients in Ontario.

Both a registered psychotherapist and registered psychologist perform the same treatment service of psychotherapy with clients, but the only difference is that a registered psychologist can diagnose clients with disorders. A registered psychotherapist does not diagnose.

What is the difference between a psychotherapist/psychologist and a psychiatrist?

Psychiatrists diagnose and prescribe medicine to clients and psychologists/psychotherapists do not. A psychiatrist uses more of a medical theoretical model. Meaning they look at the brain chemistry, neurology and biology of a client and use drugs to help treat disorders and presenting problems. Most psychiatrists are not specialized in talk therapy and many clients can be upset that they didn’t feel listened to or heard by psychiatrists. 

What is relationship counseling, and marriage counseling?
How booking with us works

Jane makes it ridiculously simple for patients to book their own clinic appointments online. With a few clicks of your mouse, you can see which time slots are available and add one or more appointments — in real time. Setting up your profile using Jane will simply involve a few clicks or taps! Here’s how to get started:

First, log in to the Psych Company Jane site.

If you’ve never logged in to Jane before, you will need to create a username and a password. If you are already an existing client refer to our communication and “Welcome Email” sent on August 27. 2018 announcing our new Jane Clinic App. The Welcome Email will include a link to your clinic’s Jane site, where you will be prompted to create a login for yourself (

Once you have logged in, click on “Book an Appointment”.

Select the office location of your choice.

Next, select the type of session you want to book (i.e. Life Coaching or Psychotherapy). Ensure you select which therapist you would like to book your session with. Their profile and bios are under About Us on the website. Also be sure to stipulate whether your sessions will be covered by your companies extended benefits and health care plan. If you are not covered by Insurance please choose Not Covered sessions only.

You will notice that you will be able to book with any therapist based on their shifts and availability by simply clicking on a time slot in the calendar. Once done you will receive a confirmation that you have booked your session – next you need to click the “Complete Intake Form” button (this will be viewable only to first time users). Filling out the Intake form is extremely quick and easy. At this point you are done, and you will receive a confirmation email reviewing with you the time and location of your appointment and with whom you will be meeting. We do have a 48hr cancellation window prior to your session, and unfortunately must charge the full fee of the session, for late cancellations.


Your first session

Your therapist will gear your first session to you and your needs, but therapy typically begins with a formal assessment. This time is about your therapist getting to really know you and you getting know your therapist. Some things your therapist will want to understand are your current situation as well as get a thorough understanding of your past. To fully be able to help you your therapist needs you to paint a picture or who you are and how you got here in the first place.  A few examples of the things your therapist will want to know about are past therapy experiences, medical conditions, if you are taking any medications, past traumas, and so on. Your therapist and you will examine your thought processes, limiting beliefs, harmful patterns of behaviour and viewing the world. You and your therapist will discover where you are now and where you want to be.  You’ll look at what your strengths and values are and how you can use these to get to where you want to go, while also examining the gaps or what might be missing in your life.  Your first session is also a time to get all your questions answered in person.


What is your cancellation policy?

We have a 48-hour cancellation policy because it’s hard on our therapists and business when we don’t have it. Therapists get burnt out because they end up not having time blocked off for themselves. If clients cancel last minute (and lots of them will without a cancellation policy) therapists get gaps in their schedules and they cannot be filled up with other clients wanting to fill the spot. This causes therapists to stop having a fixed schedule and end up having to work all hours. It’s super unhealthy and harmful when therapist’s schedules get out of control like this. I hope that makes sense why we have it. I know sometimes it’s very hard to predict when you need to cancel.

What does covered versus not covered mean?

Covered means you are covered by extended healthcare benefits. Not covered means you are not covered by insurance. In our online booking tool (called “Jane”)click the picture of the therapist with the label, ‘covered by insurance’ if you are covered by extended healthcare benefits. Click the picture of the therapist with label, ‘not covered by insurance’ if you are not covered by extended healthcare benefits.

How do I know if I am covered?

You would have to contact your extended healthcare provider and ask them if you are covered under a registered psychotherapist or a registered psychologist.

Do I need to provide my credit card?

Yes you do need to provide your credit card as we process all payments for the sessions virtually. We require a credit card number, expiry and the number on the back of your card in order to hold your spot.

What is “Jane” and why do I need to use it?

Jane is our online booking and administration system. It allows you to book appointments online, update your information and get access to and print out your invoices. It allows you the convenience to access our services at your fingertips, but if you need help in using the system or would prefer us to book you in please email us at or simply fill out our contact form in the Contact Us section of this site.

Do I have to book my own appointments?

No absolutely not. Please email us at or call us at 1-888-441-9141 and we will be happy to book you in. Online booking is only an extra option to help make booking more convenient to our clients

Can I change appointments?

Yes although we do require 48 hours notice. Please email us at and we are happy to help you change your appointment time.

Will I get automatic reminder emails? Do I have to set those up? Can I disable them?

Yes. We send out email reminders 24 hours before your appointment unless you opt out of it online.

How do I know which therapist to book with in Jane?

Please fill out an online contact form by clicking the link and we are happy to help you set you up with a therapist.

Can I cancel my appointment myself on Jane?

Not yet. That option is not yet available so please email us at and we are happy to help you cancel your appointment. Please provide 48 hours notice.

Will I get automatic reminder emails

Yes. We send out email reminders 24 hours before your appointment unless you opt out of it online.

Can I use Jane on multiple devices?

Yes, Jane works on android and IOS devices, laptops, tablets, pc’s and macs. Jane is also compatible with many types of browser.

Do I have to answer all the questions on the intake form?

Yes. We do need all of the questions answered on your intake form so that we can legally have a counselling and/or coaching session with you.

Will my information be handled confidentially?

We take the privacy and the security of your personal and financial information seriously so these forms are HIPPA compliant. This means that these forms are highly secure and comply with federal and provincial data privacy regulations. Your information will be handled highly confidentially.

Can I cancel my appointment?

Yes although we do require 48 hours cancellation notice. Please email us at and we are happy to help you cancel your appointment.

We’ll help you live your life free from barriers